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Patient Focused Care

White Mountain Regional Medical Center's patients have access to advanced technology and a healthcare plan
specifically designed for their successful treatment and recovery. From admission until
discharge and beyond, we focus on exceptional care, close to home.

The Digital Disaster Response System for White Mountain Regional Medical Center in Springerville, Arizona. This site is for web-enabled communications during emergency events. During an actual incident the disaster action plan or important directives will appear on this page.

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White Mountain Regional Medical Center Continues to Provide Excellent, Local Care

White Mountain Regional Medical Center (WMRMC) is a not for profit, rural critical access hospital designated as a level 4 trauma center. The hospital is honored to be the first certified pediatric 24 hour emergency department within the critical access designation in Arizona. The hospital has 21 patient beds and a variety of services including, radiology, laboratory services, outpatient surgery, cardiopulmonary services, sleep diagnostic center, swing bed rehabilitation, the Jean V. Hall Wellness Center, chiropractic services, rehabilitation, physical therapy, occupational therapy, speech therapy and a public child care center.


According to Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), which is a standardized survey instrument measuring perspectives of hospital care, the most recent data indicates WMRMC HCAHPS ranked number 12 out of 66 Arizona hospitals. The 66 Arizona hospitals include large, metropolitan facilities, reporting to HCAHPS. The WMRMC Quality Program is all encompassing and incudes input from every employee. Contributions from employees sparked internal performance improvement initiatives resulting in positive changes. WMRMC reports on the required government quality measures, but also strives to reach a higher standard of care for its patients by focusing on employee identified measures to enhance patient care further creating a culture of excellence. For more information about the hospital's quality please visit The survey on patient experience is there.

Information Systems

As of January 1, 2015, WMRMC has adopted CPSI as their Electronic Health Record and facility wide software for all of its services. This was a change from the current system that was adopted in years past. During implementation, staff made sacrifices of personal and family time to visit other hospitals around and outside of the state to make their selection and receive their training in this well-educated process.
With CPSI, WMRMC is poised to meet Meaningful Use Stage 3 and provide the most current of Electronic Medical Record services and distributions. WMRMC and its staff have proven their process in patient care under the new electronic mandates since the inception of the federal requirements and will remain a top provider and continue to set the example for healthcare partners in Arizona.

Small Rural Hospital Transitions Project

WMRMC was chosen as a recipient of grant funding through the Small Rural Hospital Transitions Project (SRHT) for its leadership, commitment and organizational preparedness for moving towards the new payment and care delivery models of the future. The project supports small rural hospitals nationally by providing on-site technical assistance, education and resources to assist in bridging gaps between the current health care system and newly emerging health care delivery and payment system. SRHT is a project of Rural Health Innovations, LCC; a subsidiary of the National Rural Health Resource Center. WMRMC was chosen second out of eight recipients with the initial pool of 27 applicants. Education includes topical webinars, hospital peer learning calls, technical guides and best practices. WMRMC is honored to be chosen for this program and looks forward to the improvements that will result from participation. Gregory Was, CEO, stated, "I am very excited to learn that our project application was number two among the other hospitals chosen to participate in the project."

Specialty Clinic

The WMRMC Specialty and Family Care Clinic offers much needed medical services in the Round Valley community. Specialty services include cardiology, Abdul Memon, MD; cardiovascular/internal medicine, Christine Jackson, MD; general surgery, Dr. Schneider and Dr. Waldo, both providing surgery locally at the hospital; Dr. Michael Foote offering internal medicine; nephrology, Dr. Robert Seaton; Dr. Veronica Dowling offers orthopedic care and surgery; pain management services with Dr. Brownsberger and Linda Teague, PA; podiatry services, Dr. Jared Hall, DPM and Dr. Ryan Hall, DPM; pulmonogist, Dr. Carla Rotering; rheumatology is offered by Mohammed Shakir, MD and speech therapist Natalie Cordova can be contacted through the Jean V. Hall Wellness Center at 928-333-7176. The specialties listed can be contacted through the Specialty and Family Clinic at 928-333-7333. More doctors are added throughout the year, so please visit our website, for a complete listing.


Radiology Services will have a new X-Ray machine by the end of February 2015. The new machine is a GE Proteus and allows imaging for patients up to 485 pounds. The machine also rises up and down to assist in comforting injured patients. The flooring has also been replaced in the Radiology Department creating a warmer environment for patients.

Preparedness/Infection Control

WMRMC is committed to community preparedness and has established an Emergency Management Team that collaborates with local, State and National agencies to provide a comprehensive solution in the event of a local emergency. In conjunction with the hospital Infection Control department, the Emergency Management Team will be equipped to handle pandemic outbreaks and control serious infectious diseases. In support of this initiative, hospital employees have participated in many local and nation training events including:

Disease Investigation and Prevention, hosted by the Association for Professionals in Infection Control and Epidemiology (APIC)
Framework for Healthcare Emergency Management, hosted at the Center for Domestic Preparedness by the Federal Emergency Management Agency (FEMA)
Arizona Department of Corrections, Winslow Unit- Ebola Tabletop Exercise
Arizona Bureau of Public Health Emergency Preparedness- Ebola Virus Disease (EVD) Community Preparedness Forum
Navajo County Community Preparedness on Ebola Virus
WMRMC Serious Communicable Disease Tabletop Exercise

In the coming year WMRMC plans to continue the momentum created in 2014 by pursuing additional training opportunities. Working in conjunction with Apache County, the hospital plans to host a 3 day training event pertaining to Operational Responses to HazMat/WMD Incidents. WMRMC is also looking into opportunities to train emergency response staff in:

Emergency Responder Hazardous Materials
Respiratory Protection Program Development
Hospital Emergency Response Training
Hospital Incident Command
Pandemic Planning & Preparedness
Healthcare Leadership in Emergency Management
Advanced Public Information Officer: Health and Hospital Emergencies

The focus of WMRMC is building infrastructure, a stable financial base, and excellent patient experience, while focusing on the community's needs. For more information about WMRMC programs, check our website at