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Patients & Visitors

Patient Focused Care

White Mountain Regional Medical Center's patients have access to advanced technology and a healthcare plan
specifically designed for their successful treatment and recovery. From admission until
discharge and beyond, we focus on exceptional care, close to home.

The Digital Disaster Response System for White Mountain Regional Medical Center in Springerville, Arizona. This site is for web-enabled communications during emergency events. During an actual incident the disaster action plan or important directives will appear on this page.

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A patient is receiving a massage from a health provider
A patient is receiving a massage from a health provider

Patient and Visitors Guide

Welcome to White Mountain Regional Medical Center, where we are committed to providing excellent care in an environment that fosters human dignity. Our goal is to meet and exceed your expectations, from the moment you arrive at the Medical Center and throughout your stay here. If at any time we can assist in making your hospital stay more comfortable, please do not hesitate to contact the nurse who is caring for you or the charge nurse.

Your family and friends are welcome to visit you while you are a patient at White Mountain Regional Medical Center (WMRMC). We ask that no more than two persons visit at a time and that all visitors check in at the nurse's station before entering your room. From time to time we may restrict children's visitation for their safety and the safety of our patients. These restrictions will be clearly posted and children will be asked to wait in the hospital's main waiting area. Visitors should not bring in any food or beverage for you without your physician's approval.

So that you may rest and recuperate, please ask your visitors to observe the visiting hours of 10:00 a.m. until 4:00 p.m.

What to Bring

Important papers you MUST bring:

Medical Insurance cards
Name, address and telephone number of closest family member
List of all medications you are currently taking, include prescriptions, over-the-counter medications and herbal supplements
Advance Directive (Living Will) and Durable Power of Attorney

If you are preparing for admittance to WMRMC, please make note of the following items:

Nightwear, robe, rubber-soled slippers (hospital gowns are available)
Personal toiletries (makeup, razor, toothbrush, toothpaste, shampoo, denture cleaners, etc.)
Reading materials and your address book
Phone calling card

If you are packing for your child, you may wish to include:

Comfortable nightclothes (child-size hospital gowns are available)
A special toy or two clearly labeled with your child's name
Coloring books, crayons, books, etc.

What Not to Bring

Please leave the following items at home:

Large amounts of money
Jewelry and other valuables
Electrical appliances

Your Admission

It is important that you arrive on time, because your physician may have scheduled special tests for you, i.e. blood work, x-rays, etc.

During admission you will be required to answer some basic questions and present your insurance identification cards. The information is necessary for our records and critical to your medical care. Some details are required by law, while other information is needed for billing procedures. Your cooperation in facilitating this process is greatly appreciated.

Your Hospital Room

Your hospital room charge includes meals, use of a telephone for local calls and a TV.
Patient Meal Times:
Breakfast will be served at 7:30 a.m.
Lunch will be served at 11:30 a.m.
Dinner will be served at 5:00 p.m.

Telephone Use

Dial "9" to get an outside line for local or long distance telephone calls. To dial long distances follow your calling card instructions.

Nurse Call Light

A nurse "call light" is located at the bedside. A nurse will respond to your room or answer by intercom.
Smoking Policy

For the health and safety of everyone, White Mountain Regional Medical Center implemented a tobacco-free campus policy for all employees and visitors on September 1, 2009. For patients WMRMC has provided an outdoor smoking area located east of the patient wing. Patient must be accompanied by a family member or employee when smoking outdoors.

Financial Assistance Policy