Quality




Understanding Quality Care


At White Mountain Regional Medical Center, we are committed to providing the highest quality of care to patients and their families. As part of that commitment we fully support making information about our quality transparent to you, the consumer. We believe consumers who are knowledgeable about their own health, and the choices available to them, benefit from researching their options. We are dedicated to providing those choices to you.

There are a number of initiatives throughout the country to measure the quality of healthcare. The following pages contain specific information about how WMRMC is performing in a number of patient care areas as compared to other hospitals across the United States. The survey data provided is from three specific sources including the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), Hospital Quality Alliance (HQA), and Health Stream.

HCAHPS
     Pronounced H-caps, this is the first national standardized, publicly reported survey of patients' perspectives of hospital care. This survey is part of the
     Hospital Quality Initiative developed by the Centers for Medicare and Medicaid Services (CMS) and the Agency for Healthcare Research and Quality
     (AHRQ).

Health Stream
     In addition to HCAHPS, WMRMC partners with a professional research firm to collect and measure patient satisfaction data.
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White Mountain Regional Medical Center
928-333-4368

Fax 
928-333-4369

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Our Location
118 South Mountain Avenue
Springerville, Arizona 85938

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